Return to Sender
If there was a shipping issue where your coffee was sent to the wrong address, the party responsible will have to pay the new shipping fee. For example, sometimes a customer will incorrectly enter their address. We then mail out the package and the post office returns it back to us. To correct the issue, we would have to purchase a new shipping label address with the correct address. Therefore the new shipping cost will be charged to the customer.
Returns
Due to the perishable nature of coffee, we do NOT accept returns or refunds on any coffee orders. If you have an issue, please contact our team at contact@tenboom.coffee and we will be happy to assist you.
Order Cancelation
Orders that have not gone into fulfillment can be canceled and refunded. Once fulfilled we cannot cancel the order.
We exist to brew exceptional coffee and cultivate redemptive goodness — one cup, one farmer, one life at a time.
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