At Ten Boom Coffee, we take pride in the quality and freshness of every coffee we roast. We want you to have a great experience with every order, and if something isn't right, our team is always happy to help.
Returns & Refunds
Due to the perishable nature of coffee, we do not accept returns or offer refunds on coffee purchases based on personal taste preferences.
We understand that coffee is personal, and different origins, roast levels, and brewing methods can produce very different flavor experiences. If your coffee isn't tasting quite right, please reach out to us at contact@tenboom.coffee. We'd love to help you get the most out of your coffee.
When contacting us, please include your order number, the coffee you purchased, the roast date printed on your bag, and a brief description of your experience.
Sometimes, small adjustments to your grind size, water temperature, coffee-to-water ratio, or brewing method can make a significant difference in the final cup. Our team is happy to offer personalized brewing recommendations, troubleshoot any concerns, and work with you toward a better coffee experience.
Incorrect or Damaged Orders
If you receive the wrong coffee or your order arrives damaged, we're here to make it right!
Please contact us at contact@tenboom.coffee with your order number and a description of the issue. Photos of the incorrect or damaged product are also helpful.
If we made a mistake with your order or your coffee arrived damaged, we'll promptly send a replacement at no additional cost to you.
Return to Sender & Shipping Issues
Please double-check your shipping address before completing your purchase to ensure your coffee arrives at the correct location.
If an order is returned to us due to an incorrect or incomplete shipping address provided at checkout, the customer will be responsible for the additional shipping cost required to resend the package.
If a shipping error was made on our end, we will gladly cover the cost of correcting the issue.
If you experience a delivery issue, please contact us at contact@tenboom.coffee, and our team will be happy to help determine the best next steps.
Order Cancellations
Orders may be canceled and refunded as long as they have not entered the fulfillment process.
Once an order has been fulfilled, we are unable to cancel or refund it.
If you need to make a change or cancel an order, please contact us at contact@tenboom.coffee as soon as possible. While we cannot guarantee changes once an order has been placed, we'll do our best to assist you before fulfillment begins.
We're Here to Help
Our goal is to provide exceptional coffee and a great experience with every purchase. Whether you have questions about your order, need brewing recommendations, or have concerns about your coffee, we'd love to hear from you.
Please reach out to contact@tenboom.coffee, and our team will be happy to assist.